Technical Topics Limited. Registered Office: Unit F, Thistle Park Crossways Road, Bridgwater, Somerset, United Kingdom TA6 6LS.
Telephone 01278 428699
Registered in England and Wales, Company Number 04686224.
VAT No 981 978 550
Technical Topics Ltd is a business to business supplier. We do not deal with retail or consumers directly. Our products and services are designed and supplied explicitly for professional and business use only. All transactions between Technical Topics Ltd and our customers are made on a B2B basis and therefore subject to the terms, conditions and policies listed below.
Technical Topics Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Technical Topics Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st Feb 2021
1.2 What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- date of birth (for qualification registration)
- address details
- other information relevant to customer surveys and/or offers
1.3 What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
1.6 Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
1.7 Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. An administration fee of £10 will be payable. If you would like a copy of the information held on you please write to Technical Topics Ltd, Unit F Thistle Park, Crossways Ave, Bridgwater, Somerset TA6 6LS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
2. Deliveries and Returns
2.1 Methods of Delivery
We deliver goods all over the UK, Europe and Worldwide.
All goods ordered through our website will be dispatched in the first instance via Royal Mail or via our preferred courier service, DPD.
To see the cost of delivery, add the items you need to your basket. Your delivery options will be displayed to you within the checkout process.
2.2 Placing your Order
You can order with us in the following ways:
- Online via our secure server (using a credit/debit card)
- By phone on 01278 428699
2.3 Dispatch & Delivery
We deliver all over the UK & Europe, and the World. We aim to despatch orders placed before 3:00pm (Monday-Friday) on the same day, subject to item availability. Orders placed after this time will be processed the following working day.
Non-stock items may have to be ordered from our supplier and may be shipped directly from them to you. In this case, we cannot guarantee a delivery time/date, but will keep you informed of a likely delivery time/date.
2.4 Deliveries in the UK (excluding Highlands and Islands)
Customers in the UK can select from one of the following delivery options, within the checkout:
- Standard Delivery: Up to 3 days (95% of the time the delivery will be made on the next working day)
- Delivery by Noon : Delivery will be made the next working day before 12pm
- Delivery by 10am: Delivery will be made the next working day before 10am
- Saturday AM: Delivery will be made on Saturday morning before 12pm (only available when ordering on Friday)
2.5 Deliveries outside the UK
Customers outside the UK can select the standard delivery option available for your destination. All options and prices will be displayed within the shopping cart checkout process.
2.6 Delivery Charges
All delivery charges are calculated at the checkout. Once you have added all items to the basket, your options and prices can be seen.
3. Technical Topics Limited Returns Policy – Goods & Services purchased online
3.1 Right of return – 7 day cooling off period
The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased.
However the 7 day cooling off period does not apply to the following items:
- Software purchases where the seal is broken or where download has commenced.
- Web access to an internet service.
- Where goods are specially ordered for the customer (you will have been advised in advance if this is the case).
- The goods are not returned in resalable condition or are returned incomplete.
- Training courses.
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery. Refunds will be made within 7 days of the goods being received.
3.2 Return of goods incorrectly sent
Where Technical Topics Ltd have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by a means providing proof of delivery or the customer should contact Technical Topics Ltd to arrange collection. Reasonable cost of return of incorrectly supplied items will be refunded by Technical Topics Ltd. Where incorrectly supplied goods are returned for refund, the cost of outward shipping will be refunded. Refunds will be made within 7 days of the goods being received.
3.3 Return of goods not fit for purpose, damaged or faulty
The customer should advise Technical Topics Ltd in writing where any goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of the issue. Subsequent use of the item or any attempt to repair the item may invalidate the warranty. If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Refunds will be made within 7 days of the goods being received.
Technical Topics Ltd shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
4. Storage Charges – Items including vehicles
Upon notification that a item or vehicle is ready for collection, that vehicle should be collected within 48 hours. Items and vehicles that aren’t collected within this time frame will accumulate storage charges in line with The Removal, Storage and Disposal of Vehicles (Prescribed Sums and Charges) Regulations 2008. In brief, these are 2 wheeled vehicles £10 per day, 4 wheeled vehicles up to 3500 kg £20 per day, 4 wheeled vehicles 3500 to 7500 kg £25 per day. Items not classified as vehicles will be dealt with on a comparative size basis. These charges will be added to the invoice amount at the point of collection.
4.2 Disposal of Uncollected Items and Vehicles
Furthermore, should the item or vehicle remain uncollected for a period of 4 weeks after the notice of collection, we will execute our option to dispose of the item or vehicle to the highest bidder under our right of Lien. Monies generated by the disposal will be used to settle the invoice and storage charges, with the balance being returned to the owner. Should the disposal not settle the amount owing, we shall have the option to pursue the owner for the balance.
Should the item or vehicle fail to attract bids, we shall execute our option to scrap the item or vehicle. This option will attract charges in line with The Removal, Storage and Disposal of Vehicles (Prescribed Sums and Charges) Regulations 2008. In brief, these are 2 wheeled vehicles £50, 4 wheeled vehicles up to 3500 kg £75, 4 wheeled vehicles 3500 to 7500 kg £100. Items not classified as vehicles will be dealt with on a comparative size basis. These charges will be added to the invoice amount. In this case we shall have the option to pursue the owner for the invoice amount, additional storage fees and scrappage fee.
5. Training Course Cancellation and Postponement Policy
5. 1 Course Cancellation, Postponement; Hotel, Travel and Accommodation Costs
Cancellation by us will result in us offering you a place on the same (or similar) course on the next available course date. We are unable to offer refunds in relation to any cancellations. If you cannot make the next available course date, we may offer you, at our discretion, a place on a similar course of the same value/duration, or on several shorter courses, to a similar total value. In all cases, these options shall be discretionary and if offered or made available, shall have to be attended within the same financial year (for Technical Topics) as the original booking was made. Under no circumstances shall we be held liable for any associated accommodation, travel or subsistence costs resulting from us cancelling a course. We recommend that you cover your course, travel and accommodation fees with a specialist insurance policy.
Cancellation by you will result in the loss of your entire course fee. You are entitled to send a substitute attendee if the original attendee can not attend, but you must advise us in advance if this is the case. For accredited courses, a substitution declaration, by telephone and by email, must be made and agreed (subject to candidate/course prerequisites being met) two working days in advance of the course commencement, due to the external candidate registration process. Late or non-notification of substituted candidates will result in the substitute candidate being unable to undergo the assessment element of the training programme. On multi-event courses, such as Diagnostic Technician and Master Technician Programmes, substitution part way through the programme will result in the substitute being unable to undergo the accreditation assessment, due to the integrated nature of the courses and the assessments.
We will endeavour to provide as much notice as possible in the case of our cancelling a course. We recommend that all accommodation and travel, in relation to course attendance, be booked on the basis of free cancellation, free re-booking or free postponement up to lunchtime the day before the scheduled course date. Under no circumstances shall we be held liable for any associated accommodation, travel or subsistence costs. We recommend that you cover your course, accommodation and travel fees with a specialist insurance policy.
5.1.1 Course and Programme Postponements due to the impact of pandemics, lock downs and other local, national or international restrictions, which limit our ability to host or run training courses.
Postponements by us: Postponements of courses, or programmes of courses, due to the impact of pandemics, lock downs and other local, national or international restrictions, which limit our ability to host or run training courses, are considered to be beyond our control. In these cases, we will endeavour to offer as much notice as is reasonable in relation to the postponement. Upon the lifting of such restrictions we will publish new course dates.
We will suspend payment plans immediately following the postponement announcement. We will resume payment plans immediately following the resumption announcement. The phasing of payments will depend upon where in the month the postponement and resumption announcements are made. This may result in your payments either completing in advance of your programme competition or in in your payments completing after your programme competition.
Due to the complex nature and volume of courses which may have to be postponed, replanned and rescheduled, we will be unable to accommodate requests for further date changes due to participants non-availability to attend the rescheduled dates. This is due to logistical difficulties involving the large volume of candidates attending a large volume of courses and a candidates current progress through their current programme of study.
Where it is impossible for the candidate to attend, they may, with our agreement, offer a substitute candidate (which will be subject to the relevant rules relating to candidate substitution on programmes such as Diagnostic and Master Technician). In exceptional circumstances we may, at our discretion, be able to offer a substitute course or programme dates.
Postponements by you: In cases where postponements of your attendance are necessary, you may offer a substitute candidate (which will be subject to the relevant rules relating to candidate substitution on programmes such as Diagnostic and Master Technician). In cases where offering a offer a substitute candidate is not an option (due to staff illness, self-isolation etc), we may, at our discretion, be able to offer a substitute course or programme dates. The offer of a substitute course or programme date is a one-time offer, and, if you fail to attend this substitute course or programme date, we shall have no further obligations to you.
5.2 Qualification Registration – proving your details prior to attending assessments or training.
You will be asked to provide details necessary to register you for formal qualifications and accreditation. This may include full name, home and business address and date of birth. It is your responsibility to provide this information prior to attending the relevant training course or assessment. Failure to do so will mean that you will be unable to undertake the assessment element of the training course. We will be unable to register you during the course as all registrations have to be performed 48 hours prior to the assessment being undertaken. In all cases of failure to provide necessary details, no refunds will be given and no alternative dates will be provided.
5.3 Fast Track Assessments
Our fast track training courses rely on you to successfully complete the e-learning prior to attending the assessment centre. Should you fail to complete the e-learning prior to the practical assessment, no refunds can be given and no alternative dates will be given. You may also be refused entry to the practical assessment day, as an unprepared candidate is likely to disrupt the assessment day running order and have a negative impact upon the other assessment candidates. We shall not be obliged to remind you, or warn you of your failure to complete the e-learning programme in time for the practical assessment date.
The EV Fast track accompanying e-learning software has a single user login and is available for a maximum of 12 months from the date of purchase. Typically, once the practical assessment is completed your e-learning account shall be considered spent and your access to it will cease.
6. Train-The-Trainers Courses
Any courses offered on a Train-the-trainer basis are made on the following basis:
- The candidate attending is a professional training instructor.
- The candidate is working in a training center which is already accredited by an awarding body to deliver the training course at the appropriate level (for example EV, ADAS, MT, DT).
- The candidate attending the course has the relevant assessors qualification to perform all required assessments required to achieve any qualification or accreditation for the subject matter at the appropriate level.
- Train-the-trainers courses include additional coaching and support for the duration of face-to-face element of the course only. For the avoidance of doubt, the value of the Train-the-trainer course is derived from the coaching and support during the face-to-face element of the course only.
- Additional support may be offered at the sole discretion of Technical Topics Ltd and on an ad-hoc basis, but is not included neither expressly nor implied.
- Train-the-trainers courses may include copies of course authoring and support materials (documents, videos, powerpoints etc). Access to these materials is made on an ad-hoc basis only. The materials will be made available either through the provision of the materials during the course (for instance by memory stick), or by download after the course has been completed. Candidates continued access to these materials cannot guaranteed. Technical Topics Ltd are not responsible for updating the materials nor for offering technical or business support concerning the access, use or implementation of such support materials.
- All original course support materials remain the intellectual property of Technical Topics Ltd. They are supplied for the specific use of the specific training instructor who attended the course to write their own version of the training course. They may not be copied, shared or otherwise distributed.
- Any 3rd party materials contained within the support materials is done so for illustrative purposes only. There is no implied permission for use. Trainers should seek explicit permission from the original copyright holder if they wish to use such materials in their own presentations/training course materials.
- We offer no warranty nor accept any responsibility for the accuracy of the support materials.
7. Purchasing and Payment
Payment Card Industry Data Security Standard (PCI DSS) Compliant.
For details on how to purchase a webcast or book onto a webinar please visit our Frequently Asked Questions page.
If an invoice has been requested this must be paid thirty days from the invoice date. In the case of a webinar the invoice must be paid thirty days from the invoice date or before the start of the webinar, whichever is the soonest.
Quoted fees exclude VAT which is chargeable in the UK.
EU Participants, working for non-VAT registered companies – Payment will include sales tax. TECHNICAL TOPICS LTD will pay the relevant taxes to your local authority. Please choose the ‘including EU VAT’ option and provide your Bank address as additional proof of your location.
Admission to events, conferences, training courses and meetings in the UK are treated as made in the UK and are currently liable to UK VAT even where the customer is in the EU. These rules continue to apply and VAT is chargeable on such services.
From 1 January 2021, all supplies of digital services to non-VAT registered customers in EU member states became liable for VAT in the consumer’s member state.
Please contact firstname.lastname@example.org for further information if required.
9. Webcasts/Webinars On-line Learning
By purchasing/booking online you are agreeing to these terms and conditions.
We may modify these terms and conditions at any time by publishing the revisions on the website.*
9.1 Webcasts purchased cannot be cancelled and may not be transferred to other individuals.
Webinars cannot be cancelled, we can however offer substitutions at our discretion up until 24 hours before the event begins. Where substitution takes place less than three weeks before the start of an event a £10 administration fee will be charged.
9.2 Cancellation by TECHNICAL TOPICS LTD
On rare occasions it may be necessary to cancel webinars due to unforeseen circumstances. In such cases TECHNICAL TOPICS LTD will re-schedule the webinar for the earliest date possible. If for any reason it is not possible to re-schedule all fees will be refunded.
9.3 Webinar Programme and Presenter alterations
All webinar programmes and presenters are correct at time of producing these pages. Due to unforeseen circumstances, occasionally it is necessary to make alterations to presenters and programme content.
9.4 Access to Webcasts and Webinar Recordings
We will endeavor to allow uninterrupted access to your webcast material/webinar recording, but access may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information in the material from time to time.
9.5 Intellectual Property/Copyright
The copyright in the material contained in the webcasts, webinars and webinar recordings, together with the design, text and graphics and all software compilation belong to TECHNICAL TOPICS LTD. All rights are reserved. None of this material may be reproduced or redistributed without TECHNICAL TOPICS LTD’s written permission. However, if available you may download a single copy for your own non-commercial viewing.
If you download the webcast material/webinar recording, all the material and data are deemed to be licensed to you by TECHNICAL TOPICS LTD, for your personal, non-commercial use only.
TECHNICAL TOPICS LTD does not transfer either the title or the intellectual property rights of the webcast/webinar recording and TECHNICAL TOPICS LTD retains full and complete title to the webcast/webinar recording as well as all the intellectual property rights therein. You may not sell, redistribute, reproduce or convert any of the material. TECHNICAL TOPICS LTD owns all trademarks and logos and you may not copy or use them in any manner.
9.6 Exclusions of Liability
TECHNICAL TOPICS LTD will use reasonable endeavours to ensure that the data in the webcasts, webinars and webinar recordings is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained in the webcasts, webinars and webinar recordings. We do not guarantee that the material will be fault free and do not accept liability for any errors or omissions.
We do not give any warranty that the website is free from viruses or anything else, which may have a harmful effect on any technology. TECHNICAL TOPICS LTD makes no representation whatsoever regarding the content of any other websites, which you may access from the products. A link to a non-TECHNICAL TOPICS LTD website does not mean that TECHNICAL TOPICS LTD endorses or accepts any responsibility for the content or use of such websites.
When you attend our webinar , some data will be disclosed to other participants and to meeting or webinar hosts and recording viewers. For instance, when you attend a meeting, your name might appear in the attendee list. If you turn on your video camera, your image will be shown. If you send a chat or share content, that can be viewed by others in the chat or the meeting.
Typically a Participant can:
• participate in online events;
• share images from your webcam or screen during online events;
• respond to polls during online events;
• ask questions during online events;
• send chat messages during online events;
• review the recording at the end of the online event if it is activated.
The participant of an online event expressly accepts the recording, the use and the broadcasting of his or her image and content as part an online event or recording thereof.
10. Software Products
Software products designed, developed and supplied by Technical Topics Ltd are covered by individual software license agreements. See the specific product for details of the license.
11. Technical Support Ticket Service
The technical support ticket service is provided on an ‘as is’ basis.
One request, relating to a single subject matter (or a single vehicle vin/vrm) for technical support will equal one ticket. Our judgement of the scope of limitation of one ticket shall be final.
Tickets are intended for purchased by a single legal entity (either a garage in a single geographical location or single vehicle technician). Tickets cannot be sold to a third party or otherwise transferred. Tickets have a shelf life of 364 days from the date of purchase.
We endevour to answer tickets within a reasonable timeframe. Tickets will be answered on a first come, first served basis, based upon the ticket systems time and date raised. Current service levels will be published on the ticketing home page and updated from time to time as approiate.
Tickets are our chosen method of inbound and outbound communication. Tickets will be answered through our ticketing system website.
We may elect to contact you via the telephone if the case you raised requires this method of communication. We will only contact you on the telephone number(s) declared at the commencement of the support service. We will make one attempt to contact you via telephone. Then we shall revert to the ticketing system.
You may supply text, photographs, measurement information, waveforms or other related data via our ticketing system or by email. By submitting this data, you agree to assign us explicit permission and unlimited rights to use that data for all and any purposes relating to the running of our business (including analysis, marketing, technical training, technical bulletins and promotions). We will take steps to anonomise the data (VIN, registration and personal data) as appropriate prior to any use or redistribution.
All of the content contained within the ticketing system remains to property of Technical Topics Ltd. It may not be stored, reproduced or distributed in any format.
We may require remote access to you PC and dealer tool software to complete the support ticket. Your responsibility is to provide access to your computer through our preferred remote package (e.g. Teamviewer). If your internet, PC/Laptop is unsuitable, and we are unable to connect to resolve the issue, we will advise you of such a situation and may elect to close the ticket. You will have to raise a new ticket once your infrastructure problems are resolved.
Use of the ticketing system relies on you having a good understanding of the dealer tool package you are using. We offer selected dealer system online training packages, and we suggest that you attend either an online training or face-to-face course before using the ticketing system, as understanding the tool before you raise a ticket will save yout ime and money.
As a guide, the support ticket system scope of support, subject to job relevance, is as follows: Use and operation of the dealer tool; Validation of system set-up and configuration; Diesel engines; Gasoline engines; Hybrid and Electric vehicles; Active safety systems: ABS, ESP; Passive safety systems: SRS, pedestrian protection; Power steering systems: hydraulic, electro-hydraulic, electric; Active suspension Systems; Exhaust gas treatment systems: DPF, SCR, GPF; Air conditioning systems; Comfort systems: central locking, lighting, parking assistance systems, infotainment, driver assistance systems; Full analysis of electrical diagrams – assistance in the diagnosis and verification of the electrical system; Analysis of schematic diagrams – explanation of the operation of individual systems and systems including fuses and relays; Assistance for automatic transmissions, including : Operating fluids, service procedures, repair procedures, computer diagnostics, Help in determining damage: both electrical and mechanical failures; Computer diagnostics: problems with connecting and reading information, analysis of diagnostic trouble codes, serial data analysis, step-by-step guidance in the diagnosis of a given system and determining the root cause of a symptom, diagnostic procedures (coding, component tests, measures plan, programming, adaptations etc.); Calibration of ADAS radars and cameras and adaptive lighting systems.
If we adjudge the technical competence of the support requester not to be of a sufficient level (in relation to the National Occupational Standards applicable at the time the support ticket was raised) to resolve the issue we will inform you of this and close the ticket. We may chose not to respond to futher tickets until evidence of further training has been provided by the user.
We shall only be able to provide technical support for hybrid and electric vehicles to technicians who are in posession of a nationally recognised certificate at a level appropriate to the support request being made. You shall provide all and any certificate numbers, copies of certificates upon request.
Any Complaints should be sent in writing by email to email@example.com or by post to:
Technical Topics Ltd
Unit F Thistle Park
Somerset TA6 6LS
Complaints should be made immediately any fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the product purchased and any transaction number or invoice/proof of purchase to allow the matter to be dealt with as rapidly as possible.