Technical Topics Limited. Registered Office: Unit K Cartwright Mill Business Centre, Brue Avenue, Bridgwater, Somerset, United Kingdom TA6 5LT.
Telephone 01278 428699
Registered in England and Wales, Company Number 04686224.
VAT No 981 978 550
Technical Topics Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Technical Topics Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2015
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- date of birth (for qualification registration)
- address details
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. An administration fee of £10 will be payable. If you would like a copy of the information held on you please write to Technical Topics Ltd, Unit K Cartwright Mill Business Centre, Brue Avenue, Bridgwater, Somerset TA6 5LT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Deliveries and Returns
Methods of Delivery
We deliver goods all over the UK, Europe and Worldwide.
All goods ordered through our website will be dispatched in the first instance via Royal Mail or via our preferred courier service, DPD.
To see the cost of delivery, add the items you need to your basket. Your delivery options will be displayed to you within the checkout process.
Placing your Order
You can order with us in the following ways:
- Online via our secure server (using a credit/debit card)
- By phone on 01278 428699
Dispatch & Delivery
We deliver all over the UK & Europe, and the World! We aim to despatch orders placed before 3:00pm (Monday-Friday) on the same day, subject to item availability. Orders placed after this time will be processed the following working day.
Deliveries in the UK (excluding Highlands and Islands)
Customers in the UK can select from one of the following delivery options, within the checkout:
- Standard Delivery: Up to 3 days (95% of the time the delivery will be made on the next working day)
- Delivery by Noon : Delivery will be made the next working day before 12pm
- Delivery by 10am: Delivery will be made the next working day before 10am
- Saturday AM: Delivery will be made on Saturday morning before 12pm (only available when ordering on Friday)
Deliveries outside the UK
Customers outside the UK can select the standard delivery option available for your destination. All options and prices will be displayed within the shopping cart checkout process.
All delivery charges are calculated at the checkout. Once you have added all items to the basket, your options and prices can be seen.
Technical Topics Limited Returns Policy – Goods & Services purchased online
Right of return – 14 day cooling off period
The customer has the right to return unopened and unused goods or services purchased online within a 14 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 14 days from purchase where services are purchased.
However the 14 day cooling off period does not apply to the following items:
- Software purchases where the seal is broken or where download has commenced.
- Web access to an internet service.
- Where goods are specially ordered for the customer (you will have been advised in advance if this is the case).
- The goods are not returned in resalable condition or are returned incomplete.
- Training courses where the course attendance has been confirmed by the customer.
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery. Refunds will be made within 7 days of the goods being received.
Return of goods incorrectly sent
Where Technical Topics Ltd have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by a means providing proof of delivery or the customer should contact Technical Topics Ltd to arrange collection. Reasonable cost of return of incorrectly supplied items will be refunded by Technical Topics Ltd. Where incorrectly supplied goods are returned for refund, the cost of outward shipping will be refunded. Refunds will be made within 7 days of the goods being received.
Return of goods not fit for purpose, damaged or faulty
The customer should advise Technical Topics Ltd in writing where any goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of the issue. Subsequent use of the item or any attempt to repair the item may invalidate the warranty. If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Refunds will be made within 7 days of the goods being received.
Technical Topics Ltd shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Storage Charges – Items including vehicles
Upon notification that a item or vehicle is ready for collection, that vehicle should be collected within 48 hours. Items and vehicles that aren’t collected within this time frame will accumulate storage charges in line with The Removal, Storage and Disposal of Vehicles (Prescribed Sums and Charges) Regulations 2008. In brief, these are 2 wheeled vehicles £10 per day, 4 wheeled vehicles up to 3500 kg £20 per day, 4 wheeled vehicles 3500 to 7500 kg £25 per day. Items not classified as vehicles will be dealt with on a comparative size basis. These charges will be added to the invoice amount at the point of collection.
Disposal of Uncollected Items and Vehicles
Furthermore, should the item or vehicle remain uncollected for a period of 4 weeks after the notice of collection, we will execute our option to dispose of the item or vehicle to the highest bidder under our right of Lien. Monies generated by the disposal will be used to settle the invoice and storage charges, with the balance being returned to the owner. Should the disposal not settle the amount owing, we shall have the option to pursue the owner for the balance.
Should the item or vehicle fail to attract bids, we shall execute our option to scrap the item or vehicle. This option will attract charges in line with The Removal, Storage and Disposal of Vehicles (Prescribed Sums and Charges) Regulations 2008. In brief, these are 2 wheeled vehicles £50, 4 wheeled vehicles up to 3500 kg £75, 4 wheeled vehicles 3500 to 7500 kg £100. Items not classified as vehicles will be dealt with on a comparative size basis. These charges will be added to the invoice amount. In this case we shall have the option to pursue the owner for the invoice amount, additional storage fees and scrappage fee.
Training Course Cancellation Policy
Course Cancellation, Hotel, Travel and Accommodation Costs
Cancellation by us will result in us offering you a place on the same (or similar) course on the next available course date. We are unable to offer refunds in relation to any cancellations. If you cannot make the next available course date, we may offer you, at our discretion, a place on a similar course of the same value/duration, or on several shorter courses, to a similar total value. In all cases, these options shall be discretionary and if offered or made available, shall have to be attended within the same financial year (for Technical Topics) as the original booking was made. Under no circumstances shall we be held liable for any associated accommodation, travel or subsistence costs resulting from us cancelling a course. We recommend that you cover your course, travel and accommodation fees with a specialist insurance policy.
Cancellation by you will result in the loss of your entire course fee. You are entitled to send a substitute attendee if the original attendee can not attend, but you must advise us in advance if this is the case. For accredited courses, a substitution declaration, by telephone and by email, must be made and agreed (subject to candidate/course prerequisites being met) two working days in advance of the course commencement, due to the external candidate registration process. Late or non-notification of substituted candidates will result in the substitute candidate being unable to undergo the assessment element of the training programme. On multi-event courses, such as Diagnostic Technician and Master Technician Programmes, substitution part way through the programme will result in the substitute being unable to undergo the accreditation assessment, due to the integrated nature of the courses and the assessments.
We will endeavour to provide as much notice as possible in the case of our cancelling a course. We recommend that all accommodation and travel, in relation to course attendance, be booked on the basis of free cancellation, free re-booking or free postponement up to lunchtime the day before the scheduled course date. Under no circumstances shall we be held liable for any associated accommodation, travel or subsistence costs. We recommend that you cover your course, accommodation and travel fees with a specialist insurance policy.
Qualification Registration – proving your details prior to attending assessments or training.
You will be asked to provide details necessary to register you for formal qualifications and accreditation. This may include full name, home and business address and date of birth. It is your responsibility to provide this information prior to attending the relevant training course or assessment. Failure to do so will mean that you will be unable to undertake the assessment element of the training course. We will be unable to register you during the course as all registrations have to be performed 48 hours prior to the assessment being undertaken. In all cases of failure to provide necessary details, no refunds will be given and no alternative dates will be provided.
Fast Track Assessments
Our fast track training courses rely on you to successfully complete the e-learning prior to attending the assessment centre. Should you fail to complete the e-learning prior to the practical assessment, no refunds can be given and no alternative dates will be given. You may also be refused entry to the practical assessment day, as an unprepared candidate is likely to disrupt the assessment day running order and have a negative impact upon the other assessment candidates. We shall not be obliged to remind you, or warn you of your failure to complete the e-learning programme in time for the practical assessment date.
The EV Fast track accompanying e-learning software has a single user login and is available for a maximum of 12 months from the date of purchase. Typically, once the practical assessment is completed your e-learning account shall be considered spent and your access to it will cease.
Any Complaints should be sent in writing by email to firstname.lastname@example.org or by post to:
Technical Topics Ltd
Unit K Cartwright Mill Business Centre
Somerset TA6 5LT
Complaints should be made immediately any fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the product purchased and any transaction number or invoice/proof of purchase to allow the matter to be dealt with as rapidly as possible.